Check whether your computer is infected with viruses following the steps below.
Log in Bitwells on the browser in the form of hiding the window and prepare to check deposit/withdrawal addresses.
As shown below: Chrome (Ctrl+Shift+N) opens a new incognito window：
Record a correct withdrawal address on the notepad, paste it into the address bar, and check whether it in the address bar is the same as that on the notepad.
Try to visit Bitwells's official website on the phone browser, and check whether the deposit/withdrawal address in the phone is consistent with that on the computer. If you find the addresses different after checking, then your computer is possibly infected with viruses, like Trojans.
- Install antivirus software, and detect and kill viruses and Trojans periodically;
- Update system patches;
- Do not click untrusted documents;
- Link Google Authenticator, and click here to find concrete methods;
- Please use a specialized password manager like 1password;
- If exceptional cases occur in your account, please give feedback to customer service timely, and you will be provided with corresponding solutions;
- It is recommended that you use Chrome as your browser, and update it to the highest version;
- Uninstall plug-ins or unknown third-party software;
- Under extreme circumstances, you may format your hard disk to reinstall the system;
- Turn to computer security specialists for supporting service.
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