FAQ

Account Management

• Cannot Login? Click Here
• How to Bind Your Account’s 2FA via Google Authenticator?
• How to Unbind Your Account’s 2FA via Google Authenticator?
• How to Reset Your Password on the Web?
• How to Protect Your Account from Viruses?
• How to Protect Your Account from Phishing?

See all 7 articles

Frequently Asked Questions

• How to Register on the Web?
• How to Set Bitwells Email as "Non-spam"?
• What is the Requirement for Password Setting?
• What are the Common Mistakes During Sign up?
• Why didn't I Receive the Verification Code?

Deposit and Withdrawal

• How to Deposit on the Web?
• How to Withdraw My Bitcoins on the Web?
• What are Busy-hours of Withdrawal?

Simulation Trading and Real-time Trading

• How to Use the Bitwells Simulation Trading System on the Web?
• How to Recover Your Funds in Simulation Trading?

Customer Service

• How to Contact Bitwells Support Team?
• How to Become a VIP?