Support

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Latest activity by Support
  • Support created an article,

    How to Become a VIP?

    As a VIP, you can enjoy:  Deposit cashback A discount on the transaction service fee Transaction cashback ... If you want to become a VIP, please contact support@bitwells.com.

  • Support created an article,

    How to Contact Bitwells Support Team?

    1. Send an email for any questions or advice to support@bitwells.com. 2. Submit your questions or feedback with your contact information via Feedback (bitwells.com), and the support team will reply...

  • Support created an article,

    How Is Profit Rate Calculated?

    There is a P/L showing the real-time profit or loss of your opened positions. How is it calculated?   1. The formula of the profit rate The current value of earnings in bitcoin/Margin used*100%   2...

  • Support created an article,

    How to Recover Your Funds in Simulation Trading?

    What to do if the demo account balance becomes negative? Ease, when the account balance is less than 3 BTC, you can click the refresh button on the right side of the balance, and then 10 BTC will b...

  • Support created an article,

    100% Deposit Bonus

    To show our gratitude to our loyal users and to welcome new users, Bitwells runs this 100% deposit bonus to give all users a chance to earn more profit. The more you deposit, the more bonus you can...

  • Support created an article,

    How to Use the Bitwells Simulation Trading System on the Web?

    After registration, 10 BTC will be given to the simulated account, which can be traded at any time. When the demo account balance becomes negative, what should you do?   1/5 Click "Trading" on the ...

  • Support created an article,

    What is Overnight Financing?

    Bitwells provides 100x leverage trading. If you open and hold a position at UTC 0:00, you will need to pay 0. 1% of the contract value as loan interest. However, if you close the position before GM...

  • Support created an article,

    How is the Service Fee Calculated?

    Users can invest in all trading pairs provided in the platform, but the margin used, profit and loss will be calculated in BTC. Bitwells will charge a service fee in every transaction(opening a pos...

  • Support created an article,

    Fees for Deposits and Withdrawal

    Deposit: No service charge for deposits Recommended minimum deposit amount: 0.001 BTC. The deposit address is for Bitcoin transactions only! Non-BTC tokens transferred to this address will be perma...

  • Support created an article,

    What are Busy-hours of Withdrawal?

    When your withdrawal request is within the busy working hours of the Bitwells withdrawal review department, you will receive an email informing you that the current time is the busy period of revie...